Can you manage difficult situations at work? We can help!

Managing Difficult Situations

2nd November 2017 in Dundee

Feedback from previous delegates:

“Walked away today feeling so much more confident in a management way”

“Very useful training – to the point but personable”

Many employers will find that during some point of their careers, they will be involved in handling a difficult situation which has led to or could lead to conflict – whether it’s a dispute over salary, tension between employees, or having to deliver bad news; unfortunately conflict at work is inevitable.
We will guide you in a step-by step way through these situations leaving you with confidence to proceed.

This workshop will cover:
• Understanding conflict and its impact on the workplace
• Establishing techniques to build effective workplace relationships
• Building skills and techniques to confidently manage difficult situations
• Understanding what is a difficult conversation
• Understanding body language and rapport
• Guidance on how to respond to and manage conflict and internal tension
• Coping strategies for dealing with difficult people and difficult situations
• Support to reduce the effects of disputes in your team

Who is it For?
Any line manager, or anyone who wishes to develop their communication skills.

Price: £160 + VAT, per person. Maximum of 4 delegates per organisation. Contact us to find out about multiple booking discount available
Time: 10.00am – 16.00pm.

Book now: click here to book your place or contact us at mailto:events@121hrsolutions.co.uk
Cancellation: Minimum 7 days cancellation notice applies or full cost will be charged.