Behaviours at Work: Understanding the Unacceptable (Dundee)

Unacceptable behaviour in the workplace can lead to low morale, poor performance, loss of respect for management and possible legal costs; all of which can create additional pressures for the business.  Many managers feel powerless to tackle unacceptable behaviour and either ignore it or work around it.

This workshop covers:

• What is unacceptable behaviour?
• What does the law say about unacceptable behaviour and its effect?
• How to deal with these behaviours
• Establishing techniques to build effective workplace relationships – looking at personality types and understanding why people behave as they do.
• Building skills and techniques to confidently manage difficult situation
• Guidance on how to respond to and manage poor workplace behaviours
• Coping strategies for dealing with difficult people and difficult situations.

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