Training Workshops

Loading Events

« All Events

  • This event has passed.

Dealing with difficult situations and challenging behaviour in the workplace (Glasgow)

6th December 2018 @ 10:00 am - 4:00 pm

£160

Many managers will find that during some point in their role as manager, they will be involved in handling a difficult situation which has led to or could lead to conflict – whether it’s a dispute over salary, tension between employees, or having to deliver bad news; unfortunately conflict at work is inevitable.

This workshop will cover:

  • Understanding conflict and its impact on the workplace – and why managers need to intercept conflict and build strong teams.
  • Establishing techniques to build effective workplace relationships – looking at personality types and understanding why people behave as they do.
  • Building skills and techniques to confidently manage difficult situation- with role play to provide a safe learning environment.
  • Understanding what a difficult conversation is and when to have it.
  • Understanding body language and rapport and interpreting it during difficult situations.
  • Guidance on how to respond to and manage conflict and internal tension – looking at the various techniques and understanding when to use them.
  • Coping strategies for dealing with difficult people and difficult situations.
  • Support to reduce the effects of disputes in your team and therefore build a more effective team.

Book Now

Details

Date:
6th December 2018
Time:
10:00 am - 4:00 pm
Cost:
£160
Event Category:

Venue

Glasgow
Glasgow, + Google Map

The 121 HR Business Partnership is at the heart of the relationship with our clients. The partnership brings the benefits of cost-effective HR support and professional advice without the worry of escalating legal fees when issues arise.  

Find out more…

121 HR Business Manager is a professional HR service provided to businesses on an outsourced basis. Each business has different needs, therefore we tailor our service and approach to fit perfectly with your organisation.  

Find out more…

121 HR Solutions provide a comprehensive range of HR services that can be accessed through the Business Manager package, or more commonly on a short-term project basis. This is useful to organisations that do not employ full-time HR staff and lack the knowledge and skills required.

Find out more…

Privacy Policy

 

 

Powered by The Logic of Eight - Creative Media