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Managing Difficult Conversations – Glasgow

4th April 2023


Many managers will find that during some point in their role as manager, they will be involved in handling a difficult conversation or situation which has led to or could lead to conflict – whether it’s a dispute over salary, tension between employees, or having to deliver bad news; unfortunately, conflict at work is inevitable.

This workshop will cover:

  • Establishing techniques to build effective workplace relationships – looking at personality types and understanding why people behave as they do.
  • Building skills and techniques to confidently manage difficult conversations- with role play to provide a safe learning environment.
  • Understanding what a difficult conversation is and when to have it.
  • Guidance on how to respond to and manage conflict and internal tension – looking at the various techniques and understanding when to use them.
  • Coping strategies for dealing with difficult people and difficult situations.
  • Support to reduce the effects of disputes in your team and therefore build a more effective team.

Please book here: Event Bookings | 121HR Solutions – Glasgow


4th April 2023
Event Category:


22 Montrose St
Glasgow, G1 1RE United Kingdom

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