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Managing Difficult Conversations – Glasgow

4th April 2023


Many managers will find that during some point in their role as manager, they will be involved in handling a difficult conversation or situation which has led to or could lead to conflict – whether it’s a dispute over salary, tension between employees, or having to deliver bad news; unfortunately, conflict at work is inevitable.

This workshop will cover:

  • Establishing techniques to build effective workplace relationships – looking at personality types and understanding why people behave as they do.
  • Building skills and techniques to confidently manage difficult conversations- with role play to provide a safe learning environment.
  • Understanding what a difficult conversation is and when to have it.
  • Guidance on how to respond to and manage conflict and internal tension – looking at the various techniques and understanding when to use them.
  • Coping strategies for dealing with difficult people and difficult situations.
  • Support to reduce the effects of disputes in your team and therefore build a more effective team.

Please book here: Event Bookings | 121HR Solutions – Glasgow


4th April 2023
Event Category:


22 Montrose St
Glasgow, G1 1RE United Kingdom

The 121 HR Business Partnership is at the heart of the relationship with our clients. The partnership brings the benefits of cost-effective HR support and professional advice without the worry of escalating legal fees when issues arise.  

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121 HR Business Manager is a professional HR service provided to businesses on an outsourced basis. Each business has different needs, therefore we tailor our service and approach to fit perfectly with your organisation.  

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121 HR Solutions provide a comprehensive range of HR services that can be accessed through the Business Manager package, or more commonly on a short-term project basis. This is useful to organisations that do not employ full-time HR staff and lack the knowledge and skills required.

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