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Managing Difficult Conversations (Glasgow)

February 7


Managing difficult situations and conflict is something all managers will come up against at some point in their careers. Whether it is a dispute over salary, unrest at work due to tension between employees, or having to deliver bad news, unfortunately conflict at work is inevitable.

This full day workshop will use practical activities and techniques to help delegates develop their own skills and abilities when managing a variety of difficult situations. We will focus on communication, listening and leadership skills, to help enable delegates to handle difficult situations more confidently.


  • Realise the values that reflect the desired culture and conduct of an employer of choice
  • Understand the need to lead by example in treating others equitably
  • Be able to confidently establish workplace relationships, setting ground rules and expectations
  • Understand the importance of non verbal communication
  • Develop skills and techniques to confidently manage difficult situations

Who is it for?
Any manager or supervisor with responsibility for staff and/or who has encountered difficult situations at work.

Price: £175 + VAT, per person. Maximum of 4 delegates per organisation.

Time: 10.00am – 16.00pm.

Click here to book your place



February 7
Event Category:


22 Montrose St
Glasgow, G1 1RE United Kingdom

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