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Managing Difficult Situations (Glasgow)

27th October 2022 @ 10:00 am - 4:00 pm


Managing difficult situations and conflict is something all managers will come up against at some point in
their careers. Whether it is a dispute over salary, unrest at work due to tension between employees, or
having to deliver bad news, unfortunately conflict at work is inevitable.

Who is it For?
Any manager or supervisor with responsibility for staff and/or who has encountered difficult situations
at work.

Workshop Outline
This workshop will use practical activities and techniques to help delegates develop their own skills
and abilities when managing a variety of difficult situations. We will focus on communication, listening
and leadership skills, to help enable delegates to handle difficult situations more confidently.

• Realise the values that reflect the desired culture and conduct of an employer of choice
• Understand the need to lead by example in treating others equitably
• Be able to confidently establish workplace relationships, setting ground rules and expectations
• Understand the importance of non verbal communication
• Develop skills and techniques to confidently manage difficult situation

Click here to book your place


27th October 2022
10:00 am - 4:00 pm
Event Category:


22 Montrose St
Glasgow, G1 1RE United Kingdom

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