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Skills for First Line Managers (Glasgow)

12th June 2019 @ 10:00 am - 4:00 pm

£160

This workshop looks at the basics for new or aspiring managers.  This is ideal for supervisors or team leaders who have to interact with teams but who may not have received formal training in line management.

 

Contents:

Introduction to Communication Skills

  • How to be an assertive communicator
  • Using communication skills to delegate and motivate

Understanding the basics of absence management

  • Dealing differently with short term and long terms absence
  • Conducting return to work interviews
  • Managing welfare meetings

 

Dealing with conflict situations

  • Understanding and recognising conflict in the workplace
  • Managing difficult situations
  • Notes of concern and a guide to disciplinary situations arising out of inappropriate behaviour

Details

Date:
12th June 2019
Time:
10:00 am - 4:00 pm
Cost:
£160

Venue

Collabor8te
22 Montrose St
Glasgow, G1 1RE United Kingdom
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