Training Workshop Calendar
| Event | Date | Location |
Negotiating and Influencing Skills If you need a better understanding of how to use negotiation and influencing skills at work then this workshop is for you! We will help you become an effective negotiator and to understand what skills are required to enable you to influence effectively to bring people around to your way of thinking. We examine what negotiation and influencing are and the main differences between them, whilst developing a positive and confident approach to both. We look at having an awareness of different styles and how to respond to them, demonstrating more impact when communicating and examining effective techniques to enhance your ability to negotiate.
Cost: £160 per delegate |
16th January | Glasgow |
Absence Management Absence creates huge issues for businesses – not just in terms of lower productivity, but in terms of cost which cannot be recovered and the time spent on dealing with employees who have high levels of absence. Increasingly employers want to have robust procedures in place which ensure that staff do not take advantage – but it is important that this is done fairly and consistently. This workshop provides delegates with knowledge of the law surrounding absence management and will provide clear strategies to reduce absence at work and an understandings of the implications of getting it wrong.
Cost £160 per delegate |
18th January |
Dundee Glasgow Dundee |
First Line Manager Skills Part 2 Delegates will gain a comprehensive overview of essential supervisory ‘people’ skills. Covering the essentials of managing employees, these workshops include interactive group discussions, helpful scenarios and case studies. This workshop will cover:
* Please note delegates are not required to complete Part 1 to undertake this workshop. Cost £160 per delegate |
30th January | Dundee
Glasgow |
Managing Disciplinary and Grievance Many employers will find that during some point of their careers, they will be involved in handling a disciplinary or a grievance. There is very specific legislation as to how a disciplinary/grievance procedure should be carried out, which can be a minefield for employers. This workshop will cover:
Cost £160 per delegate |
7th February | Dundee
Glasgow |
Conducting Workplace Investigations There are many occasions where there is a need to hold internal investigations in the workplace. They are held to clarify and establish the facts of individual cases and to assist Managers in making a decision as to whether there are ground to call a disciplinary hearing or dismiss a member of staff. It is important to be aware that employers may be held liable if a poor investigation leads to an unfair dismissal. This workshop will cover:
Cost £160 per delegate |
15th February | Glasgow |
Managing Difficult Situations Many employers will find that during some point in their careers, they will be involved in handling a difficult situation which has led to or could lead to conflict – whether it’s a dispute over salary, tension between employees, or having to deliver bad news; unfortunately conflict at work is inevitable. We will guide you in a step-by-step way through these situations leaving you with confidence to proceed. The is workshop will cover:
Cost £160 per delegate |
20th February |
Glasgow Dundee |
Team Dynamics Understanding People Team Dynamics is designed to help you understand how you and your employees can create high performing teams in an effectively working environment. This workshop will allow you to understand how you can recruit the right people into your existing team, create new teams or breath new life into an existing one. It will help you assist people struggling with change or need to work better together. You will find out how to manage particular individuals who you might have found tricky to deal with and to understand why you have better relationships with some, and not so strong relationships with others. The workshop will cover:
Cost £195 per delegate |
21st March |
Glasgow Dundee |
Customer Service Customer doesn’t happen in a vacuum. The level of performance on the front line is a direct reflection of the organisational structure and leadership. You can only achieve consistent customer service performance when leaders effectively and consistently send the message that customer service is important. This workshop will enable delegates to create a vision and a strategic approach to developing a service culture within your organisation. We’ll consider how you can empower and motivate your employees to give their best service to your customers, and help you present a positive image of your organisation at all times. This workshop will cover:
Cost £95 per delegate |
27th March | Glasgow
Dundee |
Essential Employment Matters As a business you may have been successful so far, but perhaps you are about to start your first employee, or maybe you have been asked to deal with HR matters in your company. Where do you start when engaging an employee? How do you deal with absence and performance? This workshop contains essentials of employment matters and HR and focusses on what you need to know into a one day event. This is an introductory workshop to some of the most common issues you might face when becoming a responsible employer and is perfect for those with no or little knowledge of HR. You will learn how to set up basic processes and how to deal with common queries through the use of practical case studies which are a central element of the course content. This workshop will cover:
Cost £160 per delegate |
19th April | Glasgow
Dundee |
Understanding Diversity and Inclusion at Work The Equality Act 2010 streamlined existing discrimination law and introduced new concepts and provisions for employers. The current legislation in place in today’s workplace ensures that these responsibilities are met by employers and employees equally. Diversity and Equality work together in the workplace to ensure that employees have the same rights and opportunities no matter their situation. These help to ensure there is no discrimination in the workplace and that all employees are treated equally. Large and small employers may carry out their duties in different ways, but no employer is exempt from these duties in different ways, but no employer is exempt from these duties because of size. From recruitment to performance, from reward to redundancy, every area is open to potential claims of discrimination. This workshop will help you ensure your organisation is legally compliant, whilst bringing you up to date on the latest developments in case law. Cost £160 per delegate
|
15th May | Dundee
Glasgow |
Interviewing, Hiring and Onboarding This is designed to enable delegates to recruit effectively and efficiently so that the business can confidently select talent, first time round ensuring induction training plays a vital role for all new employees. This workshop will cover:
Cost £160 per delegate |
23rd May | Dundee
Glasgow |
Effective Communication and Presentation Skills Do you lack confidence at work? Do you feel that you or your team need a bit of help to improve your presentation style and have more confidence to deal with formal situations with clients? This workshop covers how to use verbal and non-verbal communication to your advantage. Learn how to control your voice and tone and learn techniques for increasing confidence Improve your presence and ultimately feel great about presenting your products and services in the best way. This workshop will cover:
Cost £160 per delegate |
9th May |
Glasgow Dundee |
Any other subjects that are of interest please contact us events@121hrsolutions.co.uk
0800 9995 121 
enquiries@121hrsolutions.co.uk
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