Training Workshop Calendar

Event Date Location


Negotiating and Influencing Skills

If you need a better understanding of how to use negotiation and influencing skills at work then this workshop is for you! We will help you become an effective negotiator and to understand what skills are required to enable you to influence effectively to bring people around to your way of thinking.

We examine what negotiation and influencing are and the main differences between them, whilst developing a positive and confident approach to both. We look at having an awareness of different styles and how to respond to them, demonstrating more impact when communicating and examining effective techniques to enhance your ability to negotiate.

  • Understanding the best approach for the people you will be negotiating with
  • Preparations required to influence
  • Body language and tone of voice when negotiating
  • How to bring people around to your way of thinking
  • Getting to an agreement
  • How to get to a closing point

 

 


Cost: £160 per delegate

16th January Glasgow

Absence Management
Absence creates huge issues for businesses – not just in terms of lower productivity, but in terms of cost which cannot be recovered and the time spent on dealing with employees who have high levels of absence. Increasingly employers want to have robust procedures in place which ensure that staff do not take advantage – but it is important that this is done fairly and consistently.

This workshop provides delegates with knowledge of the law surrounding absence management and will provide clear strategies to reduce absence at work and an understandings of the implications of getting it wrong.

  • A full explanation of short term and long term absence.
  • Absence management and the legal landscape: maternity issues; fit notes; unauthorised absence;
  • Dealing with short and long term sickness absence and setting triggers.
  • How to manage long-term absence. Keeping in-touch and access to medical records.
  • Identifying potential stress & mental health issues.
  • Disability discrimination; reasonable adjustments; discipline and dismissal – what you can and can’t do.
  • How to conduct absence disciplinary meetings from informal to appeal stage.

Cost £160 per delegate

18th January

11th April

12th April

 

Dundee

Glasgow

Dundee


First Line Manager Skills Part 2
Delegates will gain a comprehensive overview of essential supervisory ‘people’ skills. Covering the essentials of managing employees, these workshops include interactive group discussions, helpful scenarios and case studies.

This workshop will cover:

  • Managing Performance
  • Disciplinary and Grievance
  • Effectively managing Absence and Capability (short terms and long term absence)

* Please note delegates are not required to complete Part 1 to undertake this workshop.

Cost £160 per delegate

30th January

13th March

Dundee

Glasgow


Managing Disciplinary and Grievance
Many employers will find that during some point of their careers, they will be involved in handling a disciplinary or a grievance. There is very specific legislation as to how a disciplinary/grievance procedure should be carried out, which can be a minefield for employers.

This workshop will cover:

  • Recognising and understanding when a situation needs to be managed, using a disciplinary or grievance procedure
  • Full guidance and tuition in how to apply the ACAS Code
  • Guidance as to how to respond to and manage conflict and internal tension
  • Coping strategies for dealing with difficult people and difficult situations
  • Support to reduce the effects of disputes in your team

Cost £160 per delegate

7th February

13th March

Dundee

Glasgow


Conducting Workplace Investigations
There are many occasions where there is a need to hold internal investigations in the workplace. They are held to clarify and establish the facts of individual cases and to assist Managers in making a decision as to whether there are ground to call a disciplinary hearing or dismiss a member of staff. It is important to be aware that employers may be held liable if a poor investigation leads to an unfair dismissal.

This workshop will cover:

  • The responsibilities of the employer
  • The rights of the employee
  • The stages of an investigation
  • Listening and questioning techniques
  • When to suspend
  • Writing the report and presenting findings

Cost £160 per delegate

15th February Glasgow

Managing Difficult Situations
Many employers will find that during some point in their careers, they will be involved in handling a difficult situation which has led to or could lead to conflict – whether it’s a dispute over salary, tension between employees, or having to deliver bad news; unfortunately conflict at work is inevitable.

We will guide you in a step-by-step way through these situations leaving you with confidence to proceed.

The is workshop will cover:

  • Understanding conflict and its impact on the workplace
  • Establishing techniques to build effective workplace relationships
  • Building skills and techniques to confidently manage difficult situations
  • Understanding what is a difficult conversation
  • Understanding body language and rapport
  • Guidance on how to respond to and manage conflict and internal tension
  • Coping strategies for dealing with difficult people and difficult situations
  • Support to reduce the effects of disputes in your team

Cost £160 per delegate

20th February

8th March

 

 

Glasgow

Dundee



Team Dynamics Understanding People

Team Dynamics is designed to help you understand how you and your employees can create high performing teams in an effectively working environment.

This workshop will allow you to understand how you can recruit the right people into your existing team, create new teams or breath new life into an existing one. It will help you assist people struggling with change or need to work better together.

You will find out how to manage particular individuals who you might have found tricky to deal with and to understand why you have better relationships with some, and not so strong relationships with others.

The workshop will cover:

  • Identify how and why you behave in a certain way and in what circumstances.
  • Identify how your team behave and establish how to get the best out of them by identifying their behaviour.
  • Understand the impact of your own personality type
  • Use knowledge and understanding of preferences to increase team awareness
  • Understand how to get the best out of your team

Cost £195 per delegate

21st March

22nd March

 

Glasgow

Dundee


Customer Service
Customer doesn’t happen in a vacuum. The level of performance on the front line is a direct reflection of the organisational structure and leadership. You can only achieve consistent customer service performance when leaders effectively and consistently send the message that customer service is important.

This workshop will enable delegates to create a vision and a strategic approach to developing a service culture within your organisation. We’ll consider how you can empower and motivate your employees to give their best service to your customers, and help you present a positive image of your organisation at all times.

This workshop will cover:

  • Learn what the great service providers do so well
  • Understand the lasting impact of poor service
  • Understand how to create a great service vision, mission and values
  • Identify what standards are appropriate to your customers and business
  • Understand how to empower your employees to go the extra mile for your customers
  • Learn how to measure and act upon customer feedback

Cost £95 per delegate

27th March

31st May

Glasgow

Dundee


Essential Employment Matters
As a business you may have been successful so far, but perhaps you are about to start your first employee, or maybe you have been asked to deal with HR matters in your company. Where do you start when engaging an employee? How do you deal with absence and performance?

This workshop contains essentials of employment matters and HR and focusses on what you need to know into a one day event.

This is an introductory workshop to some of the most common issues you might face when becoming a responsible employer and is perfect for those with no or little knowledge of HR.

You will learn how to set up basic processes and how to deal with common queries through the use of practical case studies which are a central element of the course content.

This workshop will cover:

  • Recruitment
  • How to draft job description and job specification
  • How to prepare, structure and run effective interviews
  • How to assess evidence and make decisions
  • Contracts of employment
  • What Terms and Conditions to include
  • Pay, hours of work and holidays
  • How to make changes to terms and conditions
  • Equal Opportunities
  • Types of discrimination and the areas which are cover by discrimination law
  • Managing Discipline and Grievance
  • Dealing effectively with problems includes taking informal action, holding formal disciplinary meetings and dealing with employee grievances
  • Managing Absence
  • How to deal fairly and effectively with unauthorised absence, short term illness and long term sickness through an absence policy
  • Ending the employment relationship
  • When is a dismissal fair and when might it be unfair? Different ways to end a contract and rules on notice and notice pay

Cost £160 per delegate

19th April

24th April

Glasgow

Dundee


Understanding Diversity and Inclusion at Work
The Equality Act 2010 streamlined existing discrimination law and introduced new concepts and provisions for employers. The current legislation in place in today’s workplace ensures that these responsibilities are met by employers and employees equally.

Diversity and Equality work together in the workplace to ensure that employees have the same rights and opportunities no matter their situation. These help to ensure there is no discrimination in the workplace and that all employees are treated equally. Large and small employers may carry out their duties in different ways, but no employer is exempt from these duties in different ways, but no employer is exempt from these duties because of size.

From recruitment to performance, from reward to redundancy, every area is open to potential claims of discrimination. This workshop will help you ensure your organisation is legally compliant, whilst bringing you up to date on the latest developments in case law.

Cost £160 per delegate

 

15th May

7th June

Dundee

Glasgow


Interviewing, Hiring and Onboarding
This is designed to enable delegates to recruit effectively and efficiently so that the business can confidently select talent, first time round ensuring induction training plays a vital role for all new employees.

This workshop will cover:

  • The importance of selecting the right candidate
  • Different types of questions, from traditional to behaviour-based, learning which questions elicit different types of responses
  • How to create behaviour-based questions that are directly relevant to the job requirements
  • Identify the difference between good and poor evidence, and how to match evidence to role and to business requirements
  • How to conduct an effective interview process which will consist of setting job requirements, building interview questions, conducting interviews and selecting the right candidate
  • Evaluating the best candidate and making the selection
  • The importance of an effective on-boarding process

Cost £160 per delegate

23rd May

30th May

Dundee

Glasgow


Effective Communication and Presentation Skills
Do you lack confidence at work? Do you feel that you or your team need a bit of help to improve your presentation style and have more confidence to deal with formal situations with clients?

This workshop covers how to use verbal and non-verbal communication to your advantage. Learn how to control your voice and tone and learn techniques for increasing confidence Improve your presence and ultimately feel great about presenting your products and services in the best way.

This workshop will cover:

  • Verbal and non-verbal communication styles and skills
  • Effective breathing techniques to help with confidence
  • Presentation styles and delivery techniques
  • Handling questions during a presentation

Cost £160 per delegate

9th May

14th June

 

Glasgow

Dundee

Any other subjects that are of interest please contact us events@121hrsolutions.co.uk

The 121 HR Business Partnership is at the heart of the relationship with our clients. The partnership brings the benefits of cost-effective HR support and professional advice without the worry of escalating legal fees when issues arise.

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121 HR Business Manager is a professional HR service provided to businesses on an outsourced basis. Each business has different needs, therefore we tailor our service and approach to fit perfectly with your organisation.

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121 HR Solutions provide a comprehensive range of HR services that can be accessed through the Business Manager package, or more commonly on a short-term project basis. This is useful to organisations that do not employ full-time HR staff and lack the knowledge and skills required.

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